FAQ / Terms of Service

(Personal Commission Only)





All of these information are subject to change when necessary or new situation arises.


(currently in revision)

1. This is my first time making a commission order, what should I do?

Feel free to take a look around in my offers, such as Regular Commission, Design Commission and others. You can follow the guide in my Commission Form. Don't worry, you can fix your form anytime.

To order a commission manually, please fill out these details:
Commission style: (black/white, or colored style) AND (thigh-up or full-body)
Character(s)’ info: reference images, description of the character. If said character(s) already has existing toyhouse/wiki/links/etc page, please link them as well.
Your paypal email so I can send an invoice.

Make sure all three bullets are included in your email. And send to contact@kohiu.com

2. I sent you an email but I haven’t seen any response at all?

It could be a technical mistake. You can email to my alternative kanphamvn@gmail.com if you haven’t seen a response from me for 48 hours.

3. How does commission queue work?

I usually take up three to five slots at a time. Once you have completed the payment, your slot for the current batch will be secured.

4. How does commission reservation work?

Commission reservation is for the next batch. You will be reminded via email once the next batch is open. Please confirm within 3 days to secure your slot.

I cannot receive your payment when you are in the reservation list.

I will notify you if my next batch takes too long to reopen.

5. Can I take multiple slots on your current queue list?

You can take up to two slots, any more than that will be put into reservation for the next batch. I recommend not to hoard commission slots however.

6. I don’t know where to upload my reference images privately.

You can use any of these sites:

Not recommended: Pinterest (Layout is difficult for me to multitask, please just save the images instead).

Although you can just put the images into a zip file and attach it to your email!

7. Why do you need my paypal email?

I can only complete the payment through invoice. Direct payment is often being over-complicated by paypal and I once had to deal with them freezing my account for two months (it was really frustrating). 

Payment has to be upfront as well.

8. Do you take character design/redesign commission?

Include in your email about your project and what kind of settings you’re going to have with your characters. I will then show you my previous design samples and rates depend on the complexity. Please understand the rate is quite high compared to a regular commission.

9. How long does it take for you to complete a commission?

It should take me at most two weeks to complete a batch of commission. If you are in my commission queue list you should be able to receive the finished work within that time frame.

I cannot start on the commission if the issued invoice isn’t completed.

You will be notified for any delay on the commissions.

10. Do you send sketches and WIPs?

Sketches and WIPs are for

It is recommended to get every details down in your prior request email, and I will check back with you if there's anything I'm unsure of (so no worries).

11. How about readjustment for a finished commission piece?

Readjustments are completely fine if they're simple enough. You can ask me to recolor, add missing details, resize and modify (within means).
I will charge extra readjustments that takes up more than 30% of the artwork.
Please don't ask me to redraw pose and composition entirely.

12. What kind of files do you send to your clients?

I send two files: .png and .psd file with all the layers flatten up.

You can always request a full .psd file (or .csp if you already have Clip Studio Paint) with my process in it. I just don’t send them out often since they eat up a lot of my drive storage.

13. Do you take nsfw and gore commission?

Yes. Please fill out this form to receive a sample link.

You cannot order a nsfw commission if you are under 18.

Please understand I may reject your request if it’s out of my comfort zone.

14. Do you automatically upload your finished commission?

Not at all. I will always ask if the client is comfortable having me upload the finished works on my social media or in my portfolio. The description will have their preferred handle or name to be credited with.

You can always have your commission private.

Feel free to let me know if you want to take down an uploaded commission.

Still have question? Ask away.